Testimonials

“Ten years is not a milestone you reach by accident. Since 2016, DCX has been a quiet but powerful force behind Hyundai South Africa's digital presence, building, maintaining, and continuously evolving platforms that serve not just our brand, but thousands of customers and hundreds of dealerships across the country every single day. What stands out about the DCX team is not just the technical capability, it is the consistency. The reliability. The fact that when we need something, it gets done. When something breaks, it gets fixed. And when we push for better, they deliver better. We are grateful for all great work they have done for Hyundai, not just as a service provider, but as a trusted extension of our team. Thank you to the entire DCX team.”

“Hyundai South Africa partnered with DCX to design and develop the H.A.R.P. (Hyundai Automotive Repair Program) web application. The application serves as a case management tool that facilitates the purchase of Hyundai Panel Parts (by our network of registered Panelbeaters) from our Parts Distribution Network. The application employs Optical Character Recognition (via an integration with DocSumo) to onboard quotes from other Dealer Management Systems. The platform also boasts a world class integration with Microcat, an International Electronic Parts Catalogue, to facilitate new quotes from the ground up. DCX also spearheaded the change management process as well as being our support partner for the platform. I'm happy to recommend the services of DCX!”

“Hyundai South Africa partnered with DCX in 2016 to develop the Hyundai OEM Website. The Hyundai South Africa website remains one of our foremost marketing assets and is a lucrative source of sales leads. I’m happy to report that DCX has maintained 99.9% uptime of this portal throughout their tenure, and they have also been instrumental in introducing key augmentations. A few examples are: • A Dealer Management System that’s syndicated with key 3rd party sales channels such as Cars.co.za. • An integration with Motus’ Digital Dealer, an online vehicle finance widget that massively streamlines the online application process. • An integration with Hyundai’s Customer Experience Management platform that enables online vehicle service bookings. • An integration with an AI Sales Assistant that adds a “concierge-like” dimension to using the website. • Etc. DCX is also our able support partner and ensures that the website keeps performing optimally. Additionally DCX has also developed a number of ancillary portals, such as: • Cl!ck to Buy – An end to end online vehicle sales portal that features immersive 360 degree photography. • Build Your Own – A vehicle configurator allowing users to price their customised Hyundai vehicle – featuring the same immersive 360 degree photography. • Etc. DCX were also our content partners in the production of the photography for both these portals. • To date we’ve amassed more than 3,6 million views. Lastly, in our ten-year engagement there has been zero commercial or service disputes. I'm happy to recommend the services of DCX.”

“It is with great enthusiasm that I recommend the services of Digital Customer Xperience (DCX). Hyundai South Africa partnered with DCX in 2016 to develop the Hyundai OEM Website and to redevelop it again in 2019. DCX is also our support partner and ensures that the website keeps performing optimally. They're a great team to work with and truly put their customers first in everything that they do. I'd happily recommend the services of DCX to any company.”

“Hyundai South Africa partnered with DCX to develop the Cl!ck2Buy website, as component of the Hyundai South Africa OEM Website. Cl!ck2Buy is a revolutionary e-commerce solution that allows users to purchase vehicles online. Cl!ck2Buy employs spectacular 360 degree photography to showcase our lovely vehicles, and best of breed integrations with CMS and Dealernet, to facilitate vehicle finance applications. The initiative was a first in South Africa and was launched and executed with great aplomb. DCX also provides the photography services that allows us to showcase our vehicles (inside and out) allowing users to get a complete armchair perspective of the vehicle that they’re interested in. I'm happy to recommend the services of DCX.”